Why we collect your personal data
- Dee and Gee Designs York (‘we’ or ‘us’ or ‘our’) collect your personal data to process registrations for any courses, assessments or events and to delivery those services to you.
- To process the sales of products you have purchased from us.
- To send you information regarding the course or event on which you are registered or have registered interest in.
- To manage any account(s) for providing our online services so that we can provide you with the relevant products and services; access relevant course materials; to fulfil our services and communicate with you about them; to verify your identity; and send you marketing communications about qualifications, upcoming events and links to our blogs.
- To personalise, report on and improve the services and products we provide to you, and to provide you with a best in class customer service experience.
- To send you marketing communications including information about our qualification, upcoming events and links to our blogs.
Other legitimate interests
When we send you news regarding our products, we will do so on the basis that we have your consent. However, to allow us to provide continual best in class service, we believe we have legitimate interest to process your personal data so that we can:
- Improve our existing product range and services.
- Provide you with a best in class customer service experience.
- Protect you as our customer, our employees and our business.
- Understand your likes and dislikes, what services you wish to hear about and how best to contact you to inform you about them.
What personal data we collect
We may collect the following information about you:
- Your name and contact details:
- This could include your postal address, telephone numbers and email address.
- Purchases and orders made by you
- Your payment card details (which are encrypted) when you purchase any products or services:
- Should you pay for one of our products or services over the telephone, your card details will not be recorded and kept by Dee and Gee Designs York.
- When you set up any account with us, your login credentials.
- Your marketing preferences.
- Your correspondence with us.
How we collect your personal data
When you directly provide it to us directly e.g. when you subscribe to a Dee and Gee Designs York newsletter or blog or register on one of our events.
When our systems collect information or personal data directly, for example whenever you use a website or mobile application. The most common type of information collected is in the form of cookies (cookies are small text files sent by your computer each time your visit our website) but can also include personal data transferred by the device you are using to access our website. The manufacturer of your device or the provider will have the details about what information your device shares.
Sharing your personal data with third parties
With core service providers to enable our business to function. We rely on a set of external companies who are governed by contractual agreement to provide us with services that enables our business to run effectively. For example, email marketing services, IT service providers for data storage and business continuity/disaster recovery, banks and clearing houses to process payments, courier services for the delivery of goods and services.
Law enforcement agencies and regulators when required to do so by law. We are required to co-operate with regulations (like the Information Commissioners Office) and law enforcement agencies (like the police or the Serious Fraud Office). Although it does not happen often, regulators and law enforcement agencies can require us to share information with them as part of an investigation, this may include your personal data.
What personal data do we shareWe need to process some of your personal data to fulfil your registration on any events. We will share your payment details with our bank or clearing house so that we can process payment for your purchases or orders.
How do we keep your shared personal data secureWe will only ever share data specific to its intended use. Specific details of what data we have shared is available to you on request.
Retention – how long do we hold your personal dataWe will not hold your personal data for longer than is necessary for the purposes described in this policy. We will keep your personal data whilst your accounts remain active. We may keep categories of your personal data e.g. name, date of birth and address, after your accounts are closed to meet any legal or regulatory requirements.
You have several rights under data protection law, these are summarised below however for further information you should contact firstname.lastname@example.org or seek further advice from the Information Commissioners Office (www.ico.org.uk).
- The right to be informed
You have the right to total transparency on how we are using your personal data. We will endeavour to make this clear by ensuring that this document is regularly reviewed and updated, but if you have any concerns or questions, please send them to email@example.com.
- Your right of access
You have the right to know what information we hold about you and how it is processed. If you wish to access your personal data, contact firstname.lastname@example.org. To process your request, we will ask you to complete a Subject Access Request (SAR) form and provide proof of identify so that we can be sure we are releasing your personal data to the right person. We will respond to your request within the guidelines set out in the SAR and in line with data protection guidelines.
- Your right to rectification
If you think the information we hold about you is inaccurate or incomplete, or if your contact details change, please ask us to amend it by contacting email@example.com. We will process your request without delay and within the guidelines set by the Information Commissioner’s Office.
- The right to erasure
You reserve the right to ask us to delete your personal data, however, this is not absolute right. We can refuse to erase personal data that we need to keep in order to comply with legal obligations. For example, we are required by HMRC to keep personal data for up to 6 years for VAT reporting purposes, and in relation to investigations by law enforcement agencies or the Information Commissioners Office.
When you ask us to delete your personal data, we assume that you no longer wish to hear from us again. To ensure we do not send you any further communications regarding our products or services in future, we will retain just enough of your personal data for suppression purposes.
- The right to transfer your personal data (known as data portability)
You have the right to move, copy or transfer your personal data from one organisation to another. If you do not wish to transfer your personal data, we would be happy to help.
If you ask for a data transfer, we will give you a copy of your personal data in a structured, commonly used and machine-readable form (for instance, in a CSV file format). We can provide the personal data to you directly.
When you make a transfer request, it would be helpful if you can identify exactly what personal data you wish us to transfer.
We will comply with your request within one month or, if the request is complex or there are several requests from you, within two months.
- The right to object
- That you control the personal data you provide to us.
- We will always inform you what personal data we are collecting from you, how we collect it and how we will use it.
- Where we make use of third parties for services and this involves sharing your personal data, we will make sure that they have the appropriate security measures.
We will only send you marketing communications if you have given consent that we can do so, and we will always offer you a clear and simple means of amending your preferences whenever you wish.
We may update this policy from time to time to take account of any new business activity or to reflect any changes in law or best practice in relation to data protection.